Introduction
Reporting is an integral part of any business. In Customer Service, the success of a team depends on reporting to manage a team and workload. It is important to know your busiest customer service hours and empower your team with agents to make these hours run smoothly both for customers and employees.
“Your customers do not care that your team is understaffed. Moreover, they will think your business has problems and will prefer not to deal with you. On the other side, if they get a memorable experience, they will share positive feedback and will recommend your company.”
To provide excellent customer service you need to know what kind of communication channels your customers prefer. This way you will be able to properly distribute your customer service agents to assist your customer through the channels they choose to contact you. Customer Service Insights provide the right data on how many customers reach you on phone, through live chat, email, or social media. In addition, we leverage virtual agents to handle the most volume-driven and emerging topics….
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